Terms of Service

• General. The Services provide a personal assistant powered by artificial intelligence and machine learning technologies (“AI”). You may interact with the Services in a variety of ways, including via voice or text, where you may provide or otherwise make available to the Services your voice recordings, audio, images, video, text, prompts, documents, files, device usage data and other materials and data (“Input”). The Services use AI to generate responses (“Output”) or take actions on your behalf (“Actions”) based on your Input. Inputs, Outputs and records of Actions are collectively referred to in these Terms as “Materials.” Output is provided for informational purposes only, and is not professional advice. You should seek independent professional advice before relying on any Output for medical, legal, financial or other professional matters.
• Connected Services. You may be able to connect the Services to certain third-party applications and services ("Connected Services") – these are the third party applications and services referred to as “connectors” in the App, such as Google Calendar, Gmail, Google Drive, Google Docs, Google Sheets, Slack and Lark. When you connect the Services to a Connected Service, you authorize the Services to sign in to your account with that Connected Service and access, process and exchange data within the permissions you grant and for the tasks you authorize, including to take Actions based on your Input. You are solely responsible for ensuring that you have authority to connect the account and that your connection and use comply with the applicable third-party terms. You may revoke access through the controls available in the Services or the Connected Service. Revocation does not undo Actions already submitted to a Connected Service. The retention and deletion of information previously received remain subject to our Privacy Policy.
• Actions. You authorize the Services to take Actions on your behalf within the scope of your instructions and permissions. We only take Actions upon your instruction and/or confirmation. For example, we will not modify your connected calendar or send external communications unless specifically instructed by you. An irreversible Action requires your express authorization before execution; a specific instruction or confirmation identifying that Action may provide that authorization. You appoint the Services as your agent to enter into a third-party agreement or accept third-party terms only for the particular agreement or transaction you expressly authorize. Connecting an account or permitting us to read information does not by itself grant that authority. Instructions contained in third-party websites, messages or documents do not extend the authority you have given us. Review your settings, connected accounts and the material details of proposed Actions carefully. We may decline or pause an Action for legal, security or technical reasons. We will not initiate further Actions using a permission you have revoked. An Action already submitted to a Connected Service may not be reversible. Responsibility for errors or unintended Actions is subject to Section 7 and applicable law.
• Voice Recordings. Listening and recording require microphone permission and your activation of the relevant feature. Voices and sounds within range, including those of participants and bystanders, may be captured and processed through our cloud services and service providers. You are responsible for deciding when and where to record and for obtaining and maintaining all rights, permissions and lawful grounds needed to record, upload, process and share that content. Before recording, you must provide all notices and obtain all consents required by applicable recording, privacy, employment and data protection laws, including consent from every participant where required. Do not start or continue recording if the required permission is absent or withdrawn. Any recording notice or indicator we may provide does not replace your obligations, and we do not undertake to obtain permission on your behalf. Speaker labels and transcriptions may be wrong and must not be relied on as proof of identity or an exact record. These user obligations do not displace legal obligations that apply directly to us.
• Responsibilities. You represent and warrant that you have all necessary rights, licenses, permissions and authority to provide or make available your Inputs, to authorize us to take Actions on your behalf (including via Connected Services), and to use any account credentials or access methods you provide to the Services (including for Connected Services). You are responsible for your Inputs, instructions, permissions, authorized Actions and use of any Output, including the financial, contractual, legal or other consequences of your use, subject to Section 7 and applicable law. You agree that your Inputs, instructions and use of Output will not violate these Terms, any applicable third-party terms, any third party’s rights or applicable laws. You will not use the Services to take Actions or rely on Output where doing so without meaningful human review would be unlawful, unsafe or otherwise inappropriate. We may implement additional safeguards or controls on certain Actions, but these do not guarantee successful or error-free execution. You remain responsible for: (a) reviewing the Actions you authorize and promptly reporting suspected unauthorized Actions; (b) configuring the security settings, permissions and sharing settings available to you in each Connected Service; and (c) independently verifying the accuracy and appropriateness of Outputs and Actions and regularly monitoring Actions. Nothing in this paragraph expands your authorization or excludes liability that cannot lawfully be excluded.
• Materials. As between you and the Company, you retain your rights in Materials, and we do not claim ownership of them. We and our licensors retain all rights in the Services and the technology used to produce Output or perform Actions. Output may not be unique or eligible for intellectual property protection, and these Terms do not grant rights in another person's content. You grant us a worldwide, non-exclusive, royalty-free license to access, host, cache, store, reproduce, process, adapt, transmit, display and distribute Materials as needed to provide, maintain, secure and support the Services, carry out your instructions and comply with law, subject to Section 3. This includes making Materials available to service providers for those purposes and to recipients or Connected Services as you authorize. The license may be sublicensed to those providers and transferred with an assignment permitted under these Terms. It continues while Materials are held for these purposes; after deletion or account closure it continues only to the extent needed for retention and processing permitted by the Privacy Policy and applicable law. You represent and warrant that you have all rights and authority necessary to provide Materials and grant this license without infringing others' rights or violating law. We may remove or restrict access to Materials to administer or protect the Services, enforce these Terms or comply with law, without a general duty to screen or monitor Materials, subject to applicable law and the Privacy Policy.
• Memory and Retention. The Services may retain information you provide or infer context from your interactions to personalize responses, maintain context and organize information ("Memory"). Memory may be incomplete, inaccurate or outdated; you should check relevant context before relying on Output or authorizing an Action. Recording, transcript and Memory retention and deletion are governed by the Privacy Policy and applicable law. Disabling recording or disconnecting a connector does not itself delete every previously retained item; any specific deletion commitment in the Privacy Policy, including for Google data, remains effective. Available controls may vary by feature. You may contact support@ambi.ai to request access, correction or deletion as provided by applicable law. Deletion does not reverse completed Actions or by itself remove copies independently held by recipients. You are responsible for retaining copies you need, subject to statutory rights to retrieve content.

• Eligibility. Our Services are intended only for adults. You must be at least 18 years old and have reached the legal age of majority in your country or region of residence, whichever age is higher, to use the Services. By using the Services, you represent and warrant that you meet these requirements.
• Creating and Safeguarding your Account. To use the Services, you need to create an account or link another account, such as your Apple or Google account (“Account”). You agree to provide us with accurate, complete and updated information for your Account. You can access, edit and update your Account by going to the account settings page of the App. You are responsible for activity you authorize on your Account and for maintaining the confidentiality and security of your credentials. To the fullest extent permitted by law, you are also responsible for unauthorized activity resulting from your failure to comply with these obligations. Our liability remains subject to Section 7. You must immediately notify us at support@ambi.ai if you know or have any reason to suspect that your Account has been stolen, misappropriated or otherwise compromised, or in case of any actual or suspected unauthorized use of your Account. You agree not to create any Account if we have previously removed your Account, or we previously banned you from any of our Services, unless we provide written consent otherwise.
• Paid Services and Payments. Certain Services require a subscription or prepaid usage credits (“Credits”). The applicable purchase screen or order terms identify the price, currency, taxes, billing period, included usage, and any usage limits or other material conditions. By making a purchase, you agree to pay the disclosed charges and authorize us and our payment providers to charge your selected payment method for that purchase and any recurring charges you expressly authorize. You must provide accurate, current billing information and keep your payment method up to date. We may suspend paid features for overdue amounts, subject to applicable law. Additional usage or purchases require the payment authorization applicable to that feature. Direct purchases through the Website or the desktop App downloaded from our Website currently use Stripe Checkout and are charged in U.S. dollars. Purchases within the iOS App currently use Apple in-app purchase. We may offer additional payment methods, providers or currencies. Available options and any payment-specific terms will be disclosed before purchase in the applicable purchase screen or order terms, subject to these Terms and applicable law. Unless expressly stated, buying a Service does not entitle you to future products, features or hardware.
• Subscriptions, Renewal and Cancellation. Monthly and annual subscriptions identified as automatically renewing at purchase renew for the period and at the price disclosed when you subscribe, subject to the renewal and cancellation limits in Section 9.17 and applicable law, unless you cancel before the renewal date or the subscription is terminated. You expressly authorize the recurring charges described in the purchase terms until cancellation. We will send an annual-renewal reminder by email at least seven days before renewal, subject to any different mandatory notice window, timing or additional reminder required by applicable law, stating the renewal date, charge and how to cancel. You may cancel renewal at any time using the cancellation method identified with your subscription. For subscriptions purchased directly from the Company through Stripe, you may manage and cancel renewal through Ambi Web or the Billing Portal; you may also contact support@ambi.ai for assistance. Cancellation stops future renewals. Paid features and the current period’s allowance remain available until the end of the current paid period, after which your Account returns to free status, subject to Section 9.2 and any different rights under applicable law or the purchase terms. Deleting the App or ceasing to use the Services does not by itself cancel a subscription. Deleting your Account automatically cancels subscriptions purchased directly from the Company through Stripe and stops future renewals. Deleting your Account does not automatically cancel an Apple subscription; you must cancel it separately through your Apple ID subscription settings. Before Account deletion, we will remind you of that requirement and provide access to the relevant subscription-management method. Purchases made through an app store are billed and managed under that store’s applicable purchase and cancellation rules, without limiting your mandatory rights against the Company. Subscriptions cannot be migrated between purchase channels; upgrades, downgrades and cancellation must be managed through the original purchase channel, subject to any additional cancellation method required by applicable law. Changes to recurring prices or material paid-plan conditions apply prospectively after the notice and any consent required by Section 9.1 or applicable law, with an opportunity to cancel before the change takes effect.
• Credits and Usage Allowances. Credits may be purchased separately or included in a plan and may be used only for eligible Services. Plan allowances reset every seven days and do not roll over. Purchased top-up Credits do not expire when purchased through Apple. Quebec consumers: the following Stripe expiry does not apply to Credits protected by prepaid-card law. When purchased through Stripe, top-up Credits expire twelve months after being credited to your Account, except where applicable law requires longer validity or prohibits expiry. Referral-reward Credits do not expire. Applicable restrictions will be disclosed before purchase or allocation. Usage measurement and deduction rules, including the treatment of failed or repeated operations, will be disclosed before the relevant purchase or use. These rules remain subject to any non-waivable rights under applicable law and Section 9.17. Credits are not money, are not transferable or redeemable for cash, and may not be resold, except where required by applicable law. A purchase of Credits does not guarantee any particular Output or outcome. We may correct billing or Credit-balance errors and reverse Credits obtained through fraud or a payment that is invalid or reversed, subject to your mandatory rights. We will not retroactively shorten the disclosed validity of purchased Credits or increase the Credits charged for usage already incurred.
• Free Access, Promotions and Automatic Top-Ups. The free plan is a separate free offering with a one-time allocation of 4,000 Credits for seven days and does not automatically convert to a paid subscription. You must actively select and confirm a purchase to start a paid subscription. A promotional offer is subject to the eligibility, duration and other conditions disclosed in that offer and does not, by itself, authorize charges. Automatic Credit top-ups are offered only for direct Stripe purchases through the Website or desktop App and are not available on iOS. They are disabled by default and require your separate authorization and a monthly spending limit you set. When your balance is insufficient, each top-up purchases one Mini pack at the price and Credit quantity disclosed on our Website and shown when you enable the feature, subject to any price change disclosed and authorized as required by law. Any first-top-up promotion, including its eligibility and discount, will be disclosed when you enable the feature. Top-ups stop when your monthly limit is reached, and we notify you by email. A failed payment triggers an email notification but does not automatically disable top-ups. Top-ups automatically switch off when your subscription ends. You may disable future top-ups using the method identified when you enable the feature. Disabling top-ups does not reverse charges already validly incurred. Promotional benefits may be limited to one offer per eligible user or Account, as stated in the offer, and may be withdrawn for abuse.
• Refunds. Except as provided in this Section, required by applicable law or Section 9.17, or stated in the applicable purchase terms, fees are non-refundable, and there are no refunds or credits for partially used subscription periods, unused allowances or unused Credits. We will review and correct duplicate charges and cases where payment was taken but the purchased entitlements or Credits were not provided, including by providing a refund where appropriate. You may contact support@ambi.ai about purchases made directly from the Company. Refunds approved under our commercial policy for direct purchases are for the whole order rather than a pro-rata amount based on Credits used. This does not limit any statutory right to a proportionate or other refund. Refund requests for app-store purchases are handled through the relevant store under its applicable rules, without removing any responsibility the Company has under applicable law. Following a refund, the corresponding paid entitlements end and unconsumed Credits attributable to the refunded purchase are removed; previously consumed Credits will not create a negative balance. Any withdrawal, cancellation, defect remedy or refund right that applicable law provides remains available.

• Privacy and Data Use. Our Privacy Policy at https://www.ambi.ai/policies/privacy-policy/ describes our collection, use, disclosure and retention of information and how to exercise privacy rights. We do not use your content—including Input, Output, recordings, transcripts, prompts, files, messages, summaries, memory items and connector-derived content—or other private content for training, optimization or development of the Services. Processing that content to provide your requested features, including transcription, inference, contextual Memory and personalized responses, remains part of providing the Services. We may use operational information about how the Services are used, which does not include that content, for analytics, maintenance and improvement as described in the Privacy Policy and permitted by law. The Materials license, Feedback provisions and third-party provisions do not override these restrictions. Your acceptance of these Terms does not supply any separate consent required by law or waive anyone's privacy rights.
• Optional Human Review. Optional human review is disabled by default and requires your separate opt-in, which you may withdraw for future review. Any review remains subject to the scope and safeguards in our Privacy Policy, the restrictions in Section 3.1, and applicable law and platform requirements.

• Right to Use Services. We hereby permit you to use the Services, provided that you comply with these Terms in connection with all such use. If any software, content or other materials owned or controlled by us are distributed to you as part of your use of the Services, we hereby grant you a limited, revocable, non-assignable, non-sublicensable, non-transferable, and non-exclusive right and license to access and display such software, content and materials provided to you as part of the Services (and a right to download and use the App on compatible devices that you own or control, subject to any applicable App Store usage rules), in each case for the sole purpose of enabling you to use the Services for your own personal or internal business purposes as permitted by these Terms and your applicable plan. No right to resell or provide the Services to others is granted. Subject to your mandatory rights and any express commitments in your applicable purchase terms, we may update, change or discontinue features of the Services, and your access and use of the Services may be interrupted from time to time for any of several reasons, including, without limitation, periodic updating, maintenance of the Service or other actions that Company, in its sole discretion, may elect to take.
• Restrictions On Your Use of the Services. You may not do any of the following in connection with your use of the Services, unless applicable laws or regulations prohibit these restrictions or you have our written permission to do so:
  • download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from or through, the Services, except for temporary files that are automatically cached by your web browser for display purposes, your own Materials to the extent you have the necessary rights, or as otherwise expressly permitted in these Terms;
  • duplicate, decompile, reverse engineer, disassemble or decode the Services (including any underlying idea or algorithm), or attempt to do any of the same;
  • use, reproduce or remove any copyright, trademark, service mark, trade name, slogan, logo, image, or other proprietary notation displayed on or through the Services;
  • use cheats, automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Services;
  • access or use the Services in any manner that could disable, overburden, damage, disrupt or impair the Services or interfere with any other party’s access to or use of the Services or use any device, software or routine that causes the same;
  • attempt to gain unauthorized access to, interfere with, damage or disrupt the Services, accounts registered to other users, or the computer systems or networks connected to the Services;
  • circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Services, including any safety, privacy or content filters, controls, mechanisms or other protective features of the Services;
  • use the Services for benchmarking purposes, to create or develop any competing products or services or to improve or train other AI models, tools or technologies;
  • use any robot, spider, crawlers, scraper, or other automatic device, process, software or queries that intercepts, “mines,” scrapes, extracts, or otherwise accesses the Services to monitor, extract, copy or collect information or data from or through the Services, or engage in any manual process to do the same, including using web scraping, web harvesting, web data extraction, or similar automated methods to extract data from the Services, unless explicitly permitted by the Company or through ordinary use of functionality the Company makes available to access or export your own Materials;
  • introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems;
  • submit, transmit, display, perform, post, store or generate any content that is unlawful, defamatory, obscene, excessively violent, pornographic, invasive of privacy or publicity rights, harassing, abusive, hateful, or cruel, including content relating to child sexual abuse or exploitation, facilitating violent extremism or terrorism, encouraging self-harm or facilitating illegal activities, or otherwise use the Services in a manner that is obscene, excessively violent, harassing, hateful, cruel, abusive, pornographic, inciting, organizing, promoting or facilitating violence or criminal activities;
  • violate any applicable law or regulation in connection with your access to or use of the Services; or
  • access or use the Services in any way not expressly permitted by these Terms.
• Use of the App. You are responsible for providing a compatible device, wireless service plan, software, Internet connections and/or other equipment or services that you need to download, install and use the App. We do not guarantee that the App can be accessed and used on any particular device or with any particular service plan. We do not guarantee that the App will be available in any particular geographic location. As part of the Services, you may receive push notifications, local client notifications, text messages, picture messages, alerts, emails or other types of messages directly sent to you in connection with the App (“Push Notifications”). You acknowledge that, when you use the App, your wireless service provider may charge you fees for data, text messaging and/or other wireless access, including in connection with Push Notifications. You have control over the Push Notifications settings, and can opt in or out of these Push Notifications through the Services or through your device’s operating system (with the possible exception of infrequent, important service announcements and administrative messages). Please check with your wireless service provider to determine what fees apply to your access to and use of the App, including your receipt of Push Notifications from the Company. You are solely responsible for any fee, cost or expense that you incur to download, install and/or use the App on your device, including for your receipt of Push Notifications from the Company. Marketing messages are subject to any separate consent and opt-out requirements under applicable law; acceptance of these Terms alone does not provide that consent.
• Mobile Software from the Apple App Store. The following terms and conditions apply to you only if you are using the App from the Apple App Store. To the extent the other terms and conditions of these Terms are less restrictive than, or otherwise conflict with, the terms and conditions of this paragraph, this paragraph applies solely with respect to your use of the App from the Apple App Store, subject always to Section 9.17 and mandatory applicable law. You acknowledge and agree that these Terms are solely between you and the Company, not Apple, and that Apple has no responsibility for the App or content thereof. Your use of the App must comply with the App Store’s applicable terms of use. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms. You and the Company acknowledge that Apple is not responsible for addressing any claims of yours or any third party relating to the App or your possession and/or use of the App, including, but not limited to: (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation. You and the Company acknowledge that, in the event of any third party claim that the App or your possession and use of that App infringes that third party’s intellectual property rights, the Company, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms. You must comply with applicable third party terms of agreement when using the App. You and the Company acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms as they relate to your use of the App, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary thereof.
• Beta Offerings. From time to time, we may, in our sole discretion, include certain test or beta features or products in the Services (“Beta Offerings”) as we may designate from time to time. Your use of any Beta Offering is completely voluntary. The Beta Offerings are provided on an “as is” basis and may contain errors, defects, bugs, or inaccuracies that could cause failures, corruption or loss of data and information from any connected device. You acknowledge and agree that all use of any Beta Offering is at your sole risk. You agree that once you use a Beta Offering, your content or data may be affected such that you may be unable to revert back to a prior non-beta version of the same or similar feature. Additionally, if such reversion is possible, you may not be able to return or restore data created within the Beta Offering back to the prior non-beta version. If we provide you any Beta Offerings on a closed beta or confidential basis, we will notify you of such as part of your use of the Beta Offerings. For any such confidential Beta Offerings, you agree to not disclose, divulge, display, or otherwise make available any of the Beta Offerings without our prior written consent. Unless expressly agreed in the applicable offer, we have no obligation to continue any Beta Offering, provide support for it, or release it commercially. Nothing in this Section limits rights or remedies that cannot be excluded under applicable law.

• Ownership of the Services. The Services, including their “look and feel” (e.g., text, graphics, images, logos), proprietary content, information and other materials, are protected under copyright, trademark and other intellectual property laws. You agree that the Company and/or its licensors own all right, title and interest in and to the Services (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We and our licensors reserve all rights in connection with the Services and its content (other than Materials), including, without limitation, the exclusive right to create derivative works.
• Ownership of Trademarks. The Company’s name, logo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. Other names, logos, product and service names, designs and slogans that appear on the Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
• Feedback. If you voluntarily provide ideas, suggestions or other feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, transferable, sublicensable and royalty-free license to use and exploit it for any purpose without attribution or compensation, to the extent permitted by law. You obtain no rights in the Services or improvements because you provided Feedback. You represent that you have authority to grant this license and should not submit information you are obliged to keep confidential. Materials are not Feedback merely because you use the Services or contact support; private content accompanying Feedback remains subject to Section 3.

• Third-Party Services and Materials. The Services may incorporate third-party software, models, content or links ("Third Party Materials"). We use service providers, including large language model and automatic speech recognition providers, to process Input and other relevant Materials for transcription, Output and Actions, as described in the Privacy Policy. This is different from your choosing to connect or send content to an independent third-party service. Your dealings with those independent services and their handling of content you authorize us to send are subject to their terms and policies; you are responsible for your selection, permissions and instructions. To the fullest extent permitted by law, we do not warrant or endorse independent third-party services or materials and are not responsible for their accuracy, availability, security or performance. We may change providers and integrations, subject to these Terms, the Privacy Policy and applicable law. These provisions do not exclude obligations that apply to us for the Services or our processing of personal data. Use and transfer of Google API data remain subject to the Google API Services User Data Policy, including Limited Use requirements; our AI and speech-recognition providers may process Google user data only for the requested user-facing features, and may not use it to train or improve their models.
• Artificial Intelligence Disclosure. The Services use artificial intelligence and machine learning technologies, including third party large language models, to generate Output and take Actions. AI systems have inherent limitations. Output may be inaccurate, incomplete, outdated, biased or otherwise unsuitable for a particular purpose. Actions may be unintended or incorrect, and an instruction or confirmation does not guarantee successful execution. You are responsible for evaluating and verifying Output and Action results before relying on them, including checking the relevant Connected Service where an outcome matters. Do not use the Services as the sole basis for a decision that materially affects a person’s health, safety, legal rights, finances, employment or access to essential opportunities. You are responsible for obtaining appropriate professional advice and any meaningful human review required for your use. Do not use the Services for a regulated activity unless the relevant feature and your use comply with applicable requirements. These Terms do not authorize any use prohibited by applicable law, including prohibited emotion recognition in workplaces or educational institutions or prohibited biometric categorisation. The Services are not an emergency service.

• Disclaimers.
  • Quebec consumers: the following exclusions do not affect mandatory warranties or liability for our or our representatives’ acts. Except as expressly provided in these Terms or your applicable purchase terms, and to the maximum extent permitted by applicable law, your access to and use of the Services, including Actions taken via the Services, and your use of any Output are at your own risk. You understand and agree that the Services, Outputs and Actions are provided to you on an “AS IS” and “AS AVAILABLE” basis. Without limiting the foregoing, to the maximum extent permitted under applicable law, the Company, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors (the “Company Entities”) DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. The Company Entities make no warranty or representation and disclaim all responsibility and liability for: (a) the completeness, accuracy, availability, timeliness, security or reliability of the Services and any Action or Output generated by the Services; (b) any harm to your computer system, loss of data (including data in Connected Services), or other harm that results from your access to or use of the Services and any Action generated by the Services; (c) the operation or compatibility with any other application or any particular system or device, including any Connected Service; (d) your Actions and Outputs; (e) whether the Services, Actions or Outputs will meet your requirements or whether the Services will be available on an uninterrupted, secure or error-free basis; and (f) the deletion of, or the failure to store or transmit, your Materials and other communications maintained by the Services. The Company Entities are intended third-party beneficiaries of this Section 7 and may enforce it. Nothing in this Section 7.1 disclaims the Company’s express commitments in these Terms or the applicable purchase terms.
  • No advice or information, whether oral or written, obtained from the Company Entities or through the Services, will create any warranty or representation not expressly made herein. This does not limit representations or warranties binding on us under applicable law. You should not rely on the Services or any Action or Output for advice of any kind, including medical, legal, investment, financial or other professional advice. Any Action or Output is not a substitute for advice from a qualified professional.
  • The Services are not error-free and may generate Output containing incorrect information or take Actions that are unintended or incorrect. Records of Actions available through the Services may not be accurate. Outputs may not reflect current or complete information. You are responsible for maintaining appropriate human oversight, independently confirming the accuracy of any Actions or Output and determining whether the Action or Output is suitable for your use case. You should not use the Services as the sole basis for any decision that could have significant consequences, including any medical, legal, financial or safety decisions. Other users may create and use their own output that is similar or the same as your Output, such as because the same or similar input was provided, and you agree that such other users can use their own independently created output for their own purposes.
  • THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING THE STATE OF NEW JERSEY, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES AS SET FORTH BELOW. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
  • SUBJECT TO SECTIONS 7.2 AND 9.17 AND APPLICABLE LAW, THE COMPANY ENTITIES TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANY CONTENT THAT YOU, ANOTHER USER, OR A THIRD PARTY CREATES, UPLOADS, POSTS, SENDS, RECEIVES, OR STORES ON OR THROUGH OUR SERVICES.
  • SUBJECT TO SECTIONS 7.2 AND 9.17 AND APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT YOU MAY BE EXPOSED TO CONTENT (INCLUDING OUTPUT) THAT MIGHT BE OFFENSIVE, ILLEGAL, MISLEADING, OR OTHERWISE INAPPROPRIATE, NONE OF WHICH THE COMPANY ENTITIES WILL BE RESPONSIBLE FOR.
• Limitations of Liability. Quebec consumers: these exclusions and caps do not limit liability for our or our representatives’ acts. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY ENTITIES WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF USE, DATA, PROFITS, GOODWILL OR BUSINESS, BUSINESS INTERRUPTION, OR COSTS OF PROCURING SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, INCLUDING OUTPUTS AND ACTIONS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY ENTITIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US$100) OR THE AMOUNT YOU PAID TO THE COMPANY FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS IMMEDIATELY BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY. MULTIPLE CLAIMS WILL NOT INCREASE THIS LIMIT. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS, INCLUDING EITHER LIMITATION ABOVE, EXCLUDES OR LIMITS LIABILITY FOR FRAUD OR FRAUDULENT MISREPRESENTATION, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. THESE LIMITATIONS ARE SUBJECT TO SECTION 9.17 AND DO NOT LIMIT REFUNDS OR OTHER PAYMENTS THAT APPLICABLE LAW REQUIRES.
• Indemnification. To the fullest extent permitted by applicable law and subject to Section 9.17, you agree to defend, indemnify and hold the Company Entities harmless from and against third-party claims and related damages, losses, liabilities, costs and reasonable attorneys’ fees arising out of or in connection with: (a) your breach of these Terms or applicable law; (b) your violation of a third party’s rights; (c) your misuse of the Services; (d) your Input, instructions or authorization for Actions, or your use or distribution of Output; or (e) your negligence or willful misconduct. This obligation does not apply to the extent a claim results from a Company Entity’s breach of these Terms, negligence or willful misconduct. We will notify you of an indemnifiable claim, and a delay in notice relieves your obligations only to the extent it materially prejudices your defense. The Company may control the defense and settlement of the claim using counsel of its choice, and you will reasonably cooperate. You may not settle a claim in a manner that imposes any obligation on, admits fault by, or fails fully to release a Company Entity without its prior written consent. If the Company controls the settlement, it will not agree to any admission of fault or non-monetary obligation on your behalf without your consent, which will not be unreasonably withheld. This Section does not limit any separate claim or remedy the Company may have for your breach of these Terms.

• PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.
• Informal Process First. Before initiating arbitration, you and the Company will first send written notice of the dispute and make a good faith effort to resolve it for 30 days after receipt. You may send notice to legal@ambi.ai; we may send it to the email associated with your Account. The notice should identify the claimant, the relevant Account, the nature of the dispute and the relief sought. This process does not prevent either party from pursuing the court proceedings permitted below, seeking urgent relief, contacting a regulator, or filing a claim to preserve a limitation period. Any applicable limitation period is tolled during this process to the extent permitted by law.
• Arbitration Agreement and Class Waivers. The arbitration agreement and waivers in this Section 8 apply only if you reside in the United States. Subject to Section 9.17, the exceptions below and any non-waivable rights under applicable law, any dispute, controversy or claim relating to these Terms, the Services or the Company’s related products (a “Claim”) that remains unresolved will be finally resolved by individual arbitration administered by JAMS under its applicable Comprehensive Arbitration Rules and Procedures and, for consumer disputes, its Consumer Arbitration Minimum Standards, available at https://www.jamsadr.com. The Federal Arbitration Act governs this arbitration agreement to the extent applicable; the arbitrator will apply the applicable substantive law and limitation periods. A sole arbitrator will decide the Claim, including questions of arbitrability to the extent law permits; courts will decide whether an arbitration agreement was formed, the scope, interpretation, validity and enforceability of the waivers and restrictions in Section 8.7, and any question reserved to courts by law. The arbitrator may award any remedy available under applicable law and will issue a reasoned written award. Judgment may be entered in any court with jurisdiction. For a consumer, the hearing will take place remotely or at a reasonably convenient location in the consumer’s home area, consistent with the JAMS consumer standards; otherwise the hearing will take place in New York County, New York, unless the parties agree otherwise. Proceedings will be in English except where applicable law or the JAMS consumer standards require otherwise. FOR CLAIMS RESOLVED IN ARBITRATION, YOU AND THE COMPANY WAIVE A JURY TRIAL. THE INDIVIDUAL-PROCEEDING REQUIREMENT AND CLASS ACTION AND CLASS ARBITRATION WAIVERS ARE SUBJECT TO SECTIONS 8.6, 8.7 AND 9.17 AND APPLICABLE LAW.
• Exceptions. Either party may bring the following proceedings in a court of proper jurisdiction. Nothing in this Section prevents reporting a matter to a government agency or excludes any dispute that applicable law makes non-arbitrable, including the election available under 9 U.S.C. § 402 for covered sexual assault or sexual harassment disputes:
  • disputes or claims within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual dispute and not as a class, representative, or consolidated action or proceeding;
  • disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief); or
  • intellectual property disputes.
• Costs of Arbitration. Fees and expenses are governed by the applicable JAMS rules and consumer standards. If you are a consumer initiating arbitration, your required filing fee will not exceed US$250 or any lower amount required by applicable law or those standards, and the Company will pay the remaining JAMS and arbitrator fees. If the Company initiates a consumer arbitration, it will pay all such fees. We will also pay amounts required by law or the applicable standards to ensure access to arbitration. These allocations are not subject to reimbursement from you except to the extent affirmatively permitted by applicable law and the applicable JAMS consumer standards.

Each party bears its own attorneys’ fees and other expenses unless applicable law permits an award by the arbitrator. Any award or allocation of fees must comply with applicable law and, for consumer disputes, the JAMS consumer standards. The arbitrator may resolve disputes about fees and expenses as permitted by those rules.

• Opt-Out. You may opt out of the arbitration agreement and the class action and class arbitration waivers in this Section 8 by emailing legal@ambi.ai within 30 days after first agreeing to the version of these Terms that introduces them to you. Identify your name and Account email address and clearly state that you opt out of arbitration. A timely opt-out also opts you out of all waivers and restrictions in Section 8.7, and neither the arbitration agreement nor those waivers or restrictions will apply to you or the Company with respect to your Claims; the other Terms remain in effect. An existing valid opt-out remains effective. Updating these Terms does not, by itself, revive an expired opt-out period or cancel a valid opt-out, subject to applicable law and Section 9.1.
• INDIVIDUAL PROCEEDINGS; CLASS ACTION AND CLASS ARBITRATION WAIVERS. FOR USERS RESIDING IN THE UNITED STATES, SUBJECT TO SECTIONS 8.6 AND 9.17 AND APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT, UNLESS YOU AND THE COMPANY EXPRESSLY AGREE OTHERWISE IN WRITING, CLAIMS SUBJECT TO ARBITRATION WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS ARBITRATION, AND THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON OR PRESIDE OVER ANY CLASS ARBITRATION. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN A CLASS ACTION CONCERNING CLAIMS COVERED BY THIS SECTION 8. NOTHING IN THIS SECTION 8 WAIVES ANY RIGHT TO SEEK PUBLIC INJUNCTIVE RELIEF OR ANY OTHER RIGHT, REMEDY OR PROCEEDING THAT APPLICABLE LAW DOES NOT PERMIT THE PARTIES TO WAIVE. NOTWITHSTANDING SECTION 8.4, A REQUEST FOR PUBLIC INJUNCTIVE RELIEF MAY BE BROUGHT IN A COURT OF PROPER JURISDICTION TO THE EXTENT AUTHORIZED BY LAW, EVEN IF OTHER RELIEF IS ALSO SOUGHT; ANY REMAINING CLAIMS OR REQUESTS FOR RELIEF SUBJECT TO ARBITRATION WILL BE ARBITRATED TO THE EXTENT PERMITTED BY APPLICABLE LAW.

IF A COURT DETERMINES THAT A WAIVER OR RESTRICTION IN SECTION 8.7 IS UNENFORCEABLE AS TO A PARTICULAR CLAIM OR REQUEST FOR RELIEF, THAT CLAIM OR REQUEST MAY PROCEED IN A COURT OF PROPER JURISDICTION TO THE EXTENT NECESSARY, AND THE REMAINING ENFORCEABLE PROVISIONS WILL CONTINUE TO APPLY. NO CLASS ARBITRATION MAY PROCEED UNLESS YOU AND THE COMPANY EXPRESSLY AGREE TO IT IN WRITING.

• Updating These Terms. We may modify these Terms from time to time and will update the “Last Updated” date. For material changes, we will provide at least 30 days’ advance notice through the App, the Website, the email associated with your Account, or another appropriate method, or any longer notice required by applicable law. The notice will state when the changes take effect. Non-material changes may take effect when posted, unless applicable law requires otherwise. Your continued use after the effective date constitutes acceptance only to the extent permitted by applicable law; where express acceptance is required, the changes will apply only after that acceptance. If you do not agree to the revised Terms, you must stop using the Services and may cancel any subscription in accordance with Section 2. Changes apply prospectively and do not affect accrued rights or obligations, an existing valid arbitration opt-out, or disputes that arose before the changes became effective. Existing users, including beta users, are subject to the revised Terms only after the applicable notice period and any legally required acceptance.
• Termination of License and Your Account. Subject to applicable law, Section 9.17 and any express commitments in your applicable purchase terms, the Company may suspend or terminate your access to any part of the Services, disable or delete your Account, or terminate the licenses granted under these Terms, on reasonable grounds, including for an actual or reasonably suspected breach of these Terms, non-payment, fraud, a security or legal risk, or discontinuation of the Services. Any suspension or termination will be proportionate to the circumstances. We will provide reasonable advance notice and any opportunity to remedy a breach required by applicable law, unless immediate action is reasonably necessary to address fraud, a material security risk, unlawful activity or another serious breach, or notice is prohibited by law. Where we act immediately, we will provide notice and an explanation as soon as reasonably practicable, unless prohibited by law. If we terminate your Account for breach, you must not re-register or circumvent the termination without our written permission. You may stop using the Services and request deletion of your Account by contacting support@ambi.ai; cancellation of a paid subscription is governed by Section 2. Suspension or termination does not relieve you of payment obligations accrued before it takes effect, subject to any applicable refund or other mandatory rights. On termination, your licenses end and you must cease using the affected Services and delete copies of the App and other Company materials in your possession or control. Access to your Materials may cease; retention and deletion remain subject to the Privacy Policy and applicable law. We do not promise to retain Materials after termination, and you should keep your own copies of Materials you need. We may modify or discontinue the Services, including paid features, subject to any notice, refund or other remedy required by applicable law or the applicable purchase terms. If we permanently discontinue a paid Service or terminate your subscription, we will not charge for subsequent renewal periods of that Service. Accrued payment obligations survive termination. All sections which by their nature should survive the termination of these Terms shall continue in full force and effect subsequent to and notwithstanding any termination of these Terms by the Company or you, including Sections 1.5, 1.6, 5, 7, 8 and 9. Termination will not limit any of the Company’s other rights or remedies at law or in equity.
• Injunctive Relief. You acknowledge that a breach or threatened breach of these Terms involving misuse of the Services or infringement of the Company’s intellectual property or confidentiality rights may cause irreparable injury for which monetary damages may be inadequate. Subject to Section 8 and applicable law, the Company may seek injunctive or other equitable relief in addition to its other remedies, without a bond or other security to the extent permitted by the court and applicable law.
• California Residents. If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.
• U.S. Government Restricted Rights. The Services and related documentation are “Commercial Items”, as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items, and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein.
• Export Laws. You agree that you will not export or re-export, directly or indirectly, the Services and/or other information or materials provided by the Company hereunder, to any country for which the United States or any other relevant jurisdiction requires any export license or other governmental approval at the time of export without first obtaining such license or approval. In particular, but without limitation, the Services may not be exported or re-exported (a) into any U.S. embargoed countries or any country that has been designated by the U.S. Government as a “terrorist supporting” country, or (b) to anyone listed on any U.S. Government list of prohibited or restricted parties, including the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. By using the Services, you represent and warrant that you are not located in any such country or on any such list. You are responsible for and hereby agree to comply at your sole expense with all applicable United States export laws and regulations.
• Entire Agreement. These Terms, together with any applicable purchase terms and other terms expressly incorporated into them, constitute the entire agreement between you and the Company concerning their subject matter and supersede prior agreements and understandings on that subject in accordance with Section 9.1. A separate written agreement signed by the Company governs to the extent it expressly provides otherwise. Nothing in this Section excludes liability for fraud or overrides rights that applicable law does not permit the parties to exclude.
• Severability. If any court or tribunal of competent jurisdiction determines that any provision of these Terms is invalid or unenforceable, then that provision will be removed or modified to the minimum extent necessary, and the remaining provisions of these Terms will continue to be valid and enforceable. This Section is subject to the specific severability rules in Section 8 and Section 9.17 and does not authorize a court to rewrite an unfair consumer term where applicable law prohibits doing so.
• No Third-Party Beneficiaries. Save as expressly provided in these Terms, no person who is not a party to these Terms shall have any right to enforce or rely upon any provision of these Terms.
• Assignment. These Terms and the licenses granted hereunder may be assigned by the Company (including in connection with a merger, acquisition, corporate reorganisation or sale of all or substantially all of its assets) but may not be assigned by you without the prior express written consent of the Company.
• No Waiver. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
• Interpretation. Section headings are for convenience and do not affect interpretation. “Including” means “including without limitation.” The Services may be operated or provided from the United States and other locations. Availability may vary by location, device or plan, and you are responsible for complying with laws applicable to your use of the Services. This does not exclude any mandatory law or responsibility that applies to the Company.
• Governing Law & Dispute Resolution. Quebec consumers: the following New York law and exclusive forum rules do not apply. These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules, and the proper venue for any disputes arising out of or relating to any of the same will be the arbitration venue set forth above, or if arbitration does not apply, then the state and federal courts located in New York County, New York. You and the Company agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to the interpretation or construction of these Terms. This choice of law and forum is subject to Section 9.17 and does not deprive consumers of mandatory protections or access to courts that applicable law gives them.
• How to Contact Us. You may contact us regarding the Services or these Terms at: 8 The Green, Suite A, Dover, Kent County, Delaware 19901, United States, or by e-mail at support@ambi.ai.
• Force Majeure. The Company shall not be liable for any delay or failure in performance resulting from causes outside its reasonable control, including acts of God, natural disasters, war, terrorism, labour disputes, government actions, pandemic, epidemic, failure of third party services, power outages, or internet or telecommunications failures. This Section applies only to the extent the relevant event is outside the Company’s reasonable control and does not exclude liability, refunds or other rights that cannot be excluded under applicable law.
• Language. We may translate these Terms into other languages. Quebec consumers: the following English-precedence rule does not apply. In the event of any inconsistency between this English language version and any other language version, this English language version shall prevail. This is subject to any requirement of applicable law that a local-language version be provided or given effect, including under Section 9.17.
• Regional Consumer Terms. This Section 9.17 applies only where you qualify as a consumer under the relevant regional law and overrides conflicting Terms. Nothing here reduces mandatory rights. Section 8 does not require arbitration or a class or representative action waiver for consumers outside the United States. Our choice of law, forum, disclaimers and indemnities do not remove applicable non-waivable protections, including local court access and language requirements. Regional rights below apply in the named region, including applicable national implementations in the EU/EEA; they are not extended to business customers or other regions merely by appearing here.
  • EU/EEA Withdrawal. For distance contracts for services or digital content not supplied on a tangible medium, you normally have 14 days from contract conclusion to withdraw without reasons, subject to statutory extensions and exceptions. Send a clear statement to support@ambi.ai or our address below before expiry; the form below is optional. Where legally required, we will make an online withdrawal function continuously available during the withdrawal period, explain how to access it before purchase, and acknowledge an online withdrawal on a durable medium without undue delay. We will also provide legally required online cancellation facilities. Refunds follow without undue delay and within 14 days after notice, by the original payment method unless you expressly agree to another without cost. For services started early at your express request after the required information, we may retain only the lawful proportionate charge for supply before withdrawal. Paid-service withdrawal is lost only on full performance following prior express consent and acknowledgment of that loss. For paid digital content, it is lost when supply begins only with prior express consent, acknowledgment of loss and the required contract confirmation. Credits follow the rules applicable to the actual supply; consumption alone does not waive rights.
  • EU/EEA Digital Services. Statutory supply, conformity and update duties apply. Remedies include free correction within a reasonable time without significant inconvenience, and price reduction or termination where legal conditions are met; required refunds are due within 14 days of the relevant notice. For ongoing supply, changes beyond maintaining conformity require a valid contractual reason, such as security, legal or technical needs or functionality improvements, no additional cost and clear notice. For more than minor adverse effects on access or use, we will give reasonable advance notice on a durable medium explaining the modification, when it will take effect, and your right to terminate or, where available, continue using the unmodified service; you may terminate without charge within 30 days after notice or implementation, whichever is later, unless we enable continued use of the unmodified, conforming version without extra cost. Following withdrawal or termination under applicable statutory rights, Sections 1.6 and 9.2 do not prevent you from requesting the return of non-personal content you provided or created. Where required by law, we will stop using that content and, at your request, make it available without charge or obstruction, within a reasonable period, in a commonly used, machine-readable format, subject to statutory exceptions. For consumers in Germany, Section 7 does not exclude or limit liability for intentional misconduct or gross negligence by us, our legal representatives or persons used to perform the contract, injury to life, body or health, or other liability that cannot lawfully be limited. For ordinary negligence in breaching an essential contractual obligation, liability is limited to losses foreseeable and typical for the contract; Section 7's monetary cap and excluded-loss categories do not further restrict that liability. An essential contractual obligation is one necessary for proper performance of the contract and on whose performance you can ordinarily rely. For consumers in Germany, automatic renewal after the initial subscription term is for an indefinite duration and the renewed subscription may be terminated at any time on no more than one month's notice.
  • EU/EEA Renewal Notices. For fixed-term subscriptions subject to automatic renewal, mandatory national notice rules apply. In France, we will send a dedicated written notice no earlier than three months and no later than one month before the deadline for declining renewal, showing that deadline in a clearly visible box. If the required notice is missing, you may terminate without charge after renewal and receive the refund required by law. In Italy, we will notify you in writing thirty days before the contract expires of the deadline for declining renewal; if that notice is missing, you may terminate without charge before the next expiry. In Spain, we will notify you fifteen days before the deadline for declining renewal of that deadline and the consequences of not cancelling renewal. Any legally required refund remains available.
  • Optional EU/EEA and UK Withdrawal Form. Complete and send only if withdrawing. To: Mistlabs Limited d/b/a Ambi, 8 The Green, Suite A, Dover, Kent County, Delaware 19901, United States; support@ambi.ai. I/We [*] notify you that I/We [*] withdraw from my/our [*] contract for this service/digital content: ____. Ordered on: ____. Consumer name(s): ____. Address: ____. Signature(s) (paper only): ____. Date: ____. [*] Delete as appropriate.
  • Brazil. For qualifying remote contracts, you may withdraw without penalty within seven days from signature or receipt of the product or service, as applicable, using the contracting channel or support@ambi.ai. Amounts paid must be returned immediately with any legally required adjustment; digital use or consumed Credits alone does not waive withdrawal. Statutory defect remedies, including re-performance, price reduction, refund and compensation where applicable, remain available. Section 7, including its damages cap, excluded-loss categories and indemnity provisions, does not apply to the extent it would exclude, limit or transfer our liability, or restrict your remedies, under mandatory provisions of Brazil's Consumer Defense Code. We retain statutory defenses, including absence of defect or exclusive consumer or third-party fault where proved.
  • Japan. No total exclusion applies to liability for our contractual breach or a tort committed in performing the contract. Liability for intentional misconduct or gross negligence by us, our representatives or persons used to perform the contract is not excluded or limited. Section 7's monetary cap and excluded-loss categories apply only to ordinary negligence, excluding gross negligence, and only insofar as valid under Japanese consumer law. Ordinary online purchases have no general statutory cooling-off right. Disclosed cancellation terms apply, but any agreed cancellation damages or penalties are limited to the average loss permitted under Japan's Consumer Contract Act. Required seller and transaction information, including recurring-payment and cancellation terms, will be disclosed before you submit a paid order. Any statutory right to rescind an application induced by misleading or omitted information at the final ordering stage remains available. Mandatory requirements and rights under Japan's Payment Services Act, where applicable to Credits, prevail over contrary provisions of these Terms.
  • United Kingdom. For qualifying distance contracts, you normally have fourteen days after contract conclusion to cancel without reasons, subject to statutory extensions and exceptions. Notify support@ambi.ai or our postal address in Section 9.14 by a clear statement before the deadline; you may use the withdrawal form above. We will make required refunds within fourteen days after notice, using the original payment method unless you agree otherwise without cost. If you expressly request early performance of a service after receiving the required information, you pay only the lawful proportionate amount supplied before cancellation; that right ends only on full performance after the required request and acknowledgement. For digital content supplied without a physical medium, the right ends when supply begins only after the legally required express consent, acknowledgement of loss and contract confirmation. Use of Credits alone does not waive rights. Services must meet applicable reasonable-care-and-skill requirements and paid digital content must meet statutory quality, fitness and description requirements. Statutory remedies, including repeat performance, repair or replacement, price reduction, refunds and compensation where applicable, remain available. Section 7 does not exclude those duties or remedies, and any liability restriction must be fair and lawful.
  • Canada. Applicable federal, provincial and territorial consumer protections remain available, including statutory warranties and remedies and rights to cancel a qualifying online contract for deficient pre-contract disclosure, failure to provide a required contract copy or delayed supply. We will provide required purchase information and a retainable copy of the contract within the applicable time. Where a statutory cancellation or refund right applies, our no-refund policy and app-store procedures do not restrict that right, and we will process any required refund within the statutory period. Where applicable law prohibits expiry, purchased Credits will not expire. We will provide any statutory balance redemption or refund. Our choice of law and forum does not remove your mandatory rights or any right to bring proceedings in a competent local court.
    • British Columbia. Where British Columbia’s subscription-contract rules apply, you may cancel an automatic renewal at any time, before or after renewal. For a renewal term of sixty days or less, cancellation carries no fee or penalty but does not itself entitle you to a refund for unused time. For a renewal term exceeding sixty days, we will provide the prescribed notice thirty to sixty days before renewal, including the renewal date, cancellation rights and instructions, and the consequence of not responding. Cancellation before renewal carries no fee or penalty. Cancellation after renewal entitles you to the refund calculated under applicable law, which we will provide within fifteen days after cancellation notice. We will cancel or return applicable pre-authorized payment instruments within the required period. Any unilateral subscription amendment must satisfy the statutory identification and notice requirements, and you may cancel without penalty where an amendment increases your obligations or reduces ours.
    • Quebec. Statutory rights to terminate a service contract, and the required settlement or repayment of advance payments, remain available. Your consumer contract is governed by the laws of Quebec and applicable federal laws of Canada, and you may bring proceedings before a competent Quebec court. Our New York law and exclusive New York court provisions do not apply. Sections 7.1 and 7.2 do not exclude or limit liability for our own acts or those of our representatives where prohibited by Quebec consumer law. Services must conform to their binding contractual descriptions and representations, and mandatory warranties and remedies remain available. Purchased Credits covered by Quebec’s mandatory prepaid-card protections do not expire, and we will provide any balance redemption or refund required by those rules. Only non-essential administrative or technical provisions may be amended unilaterally, to the extent permitted by Quebec law. We will send a clear written notice at least thirty days before a permitted amendment takes effect, setting out only the new clause or both the amended and former clause, the effective date and your refusal and termination rights. Where an amendment increases your obligations or reduces ours, you may refuse it and terminate without charge by notifying us no later than thirty days after it takes effect. We will not unilaterally amend essential terms of a fixed-term contract where Quebec law prohibits it. Where the rules for sequential services supplied at a distance apply, a term exceeding sixty days may renew automatically only for an indeterminate term, the required expiry notice must be given sixty to ninety days beforehand, and you may terminate by notice as provided by law. Our unilateral termination of a fixed-term service contract involving sequential performance is limited to the grounds permitted by Quebec law, with the required settlement of advance payments. Any termination by us of such an indeterminate contract without your default is subject to the required sixty-day notice. Where required by Quebec law, a French version of these Terms and related contractual documents must be provided without charge before an express choice to be bound by another language. The English-precedence rule does not override those requirements. Where the Consumer Protection Act governs versions drawn up in French and another language, the interpretation most favourable to the consumer prevails in case of discrepancy. For a qualifying distance contract, we will send a retainable and printable contract copy within fifteen days, and any refund required after statutory cancellation under the distance-contract rules will be made within fifteen days.
  • South Korea. For qualifying distance purchases, you may withdraw within seven days after receiving the required contract information or, if later, the start of supply, subject to statutory extensions and exceptions. Where withdrawal is lawfully restricted because supply of services or digital content has begun, that restriction applies only after the required notice and any legally required trial, preview or other measures; it does not cover separable portions whose supply has not begun. If supply differs from the advertised or agreed terms, statutory withdrawal remains available subject to the applicable three-month period after supply and thirty-day period after you became or should have become aware of the issue. Send your withdrawal request to support@ambi.ai or use the relevant purchase channel. For services or digital content, required refunds will be made within three business days after valid withdrawal, with any mandatory delay interest. Our general non-refund policy and discretionary approval process do not restrict statutory withdrawal, refund or defect remedies.